Terms and Conditions

1. Acceptance of Terms

By accessing our website, requesting services, or entering into a contract with Knockout Exteriors, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services Provided

Knockout Exteriors provides exterior home improvement services including:

• Roof restoration and replacement
• Siding installation and repair
• Gutter systems and maintenance
• Window installation
• Chimney services
• Emergency repair services

3. Service Agreements

Estimates and Contracts

• All estimates are free and valid for 30 days unless otherwise specified
• Written contracts are required for all work exceeding $500
• Changes to agreed work must be documented in writing
• Final pricing may vary based on actual conditions discovered during work

Payment Terms

• Payment schedules will be outlined in your service contract
• We accept cash, check, and major credit cards
• Final payment is due upon completion and customer approval
• Late payments may incur additional fees as specified in contracts

4. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your property and needs
• Ensure safe access to work areas
• Remove or protect personal property as advised
• Obtain necessary permits where required by local law
• Make timely payments according to contract terms
• Communicate any concerns promptly

5. Warranties and Guarantees

Workmanship Warranty

We provide a comprehensive workmanship warranty on all services:

• Roofing work: 5-year workmanship warranty
• Siding installation: 3-year workmanship warranty
• Gutter systems: 2-year workmanship warranty
• General repairs: 1-year workmanship warranty

Material Warranties

Material warranties are provided by manufacturers and vary by product. We will transfer all applicable manufacturer warranties to you and assist with warranty claims when needed.

6. Limitation of Liability

Our liability is limited to the cost of the services provided. We are not liable for indirect, consequential, or punitive damages. We maintain appropriate insurance coverage for our work and will address any legitimate claims promptly.

7. Cancellation and Refunds

Customer Cancellation

• You may cancel services before work begins with 24-hour notice
• Cancellation after work has started may incur charges for completed work and materials
• Emergency services cannot be cancelled once technicians are dispatched

Weather-Related Delays

Work may be delayed due to weather conditions for safety reasons. No penalties apply for weather-related delays, and new scheduling will be arranged promptly.

8. Insurance and Licensing

Knockout Exteriors maintains:

• General liability insurance
• Workers' compensation coverage
• Appropriate state and local licenses
• Bonding where required

9. Website Use

Acceptable Use

You may use our website to:

• Learn about our services
• Request estimates and schedule services
• Access educational content and resources
• Contact us for legitimate business purposes

Prohibited Activities

You may not:

• Use our website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with website functionality

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Knockout Exteriors or our licensors. You may not reproduce, distribute, or use our content without written permission.

11. Dispute Resolution

We are committed to resolving any disputes fairly and promptly:

• Contact us directly to discuss any concerns
• We will work in good faith to reach a resolution
• Disputes will be governed by Kentucky state law
• Legal proceedings must be filed in Kentucky courts

12. Changes to Terms

We may update these Terms periodically. Significant changes will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms or our services, please contact us: